Overview The team manages 50–100 specialized technical tools used across multiple teams. Each tool requires a four step approval process, and requests often remain active for several years before all approvals are complete. The legacy system was built on InfoPath, SharePoint 2010 impersonation workflow and 2013 workflows. Item level permission breaking, creating a fragile environment that was difficult to maintain. The goal of this project is to modernize the entire workflow

Overview The company's legacy training request process relied on outdated InfoPath Forms, 2010 Impersonation Workflow steps, and 2013 custom workflows. With Microsoft retiring InfoPath, 2010 Workflows, and 2013 custom workflows with SharePoint Designer, the team needed a modern, automated solution to reduced administrative work. The Problem The existing process had several challenges: Requests submitted through outdated forms and emails No centralized tracking or visibility i